Customer Testimonials

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DealerRater May 28, 2024

Johnel was super helpful, and would gladly work with him again! Got the best deal

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DealerRater May 25, 2024

This salesperson was very helpful, polite, and professional. Because of Johnel’s professionalism and kindness I would recommend them to purchase a ford vehicle.at Chapman Ford in Philadelphia.

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DealerRater May 22, 2024

Needed a new work truck. They had it and we bought it. Everything worked out great

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DealerRater May 22, 2024

Johnel was great salesperson. He made the car buying experience so much easier for us. We were on our way out and he showed up at the right time and made our decision making so much more pleasant with his kind truthful and great service.

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DealerRater May 18, 2024

Chapman ford on the boulevard was wonderful . They could not have been more welcoming and caring. Brian Brooks was assisting me and he was thorough and very transparent . It was a wonderful experience

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DealerRater May 15, 2024

We went to Chapman Ford today and ended up buying an Explorer n it was a great experience my sales manager Brian Brooks was awesome got us the best deal possible and didn't pressure us at all actually Noone did! Which is great n makes the process of buying a car easier bc u don't have sales reps chasing you down as soon as you step on the lot!

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DealerRater May 14, 2024

John was very efficient, I was in a hurry, and we got it done quickly. I ll use him again in the future

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DealerRater May 9, 2024

Dealer knew exactly the van we needed, ordered for us and we signed the paperwork.

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DealerRater May 9, 2024

Johnel was great. Professional, patient, and correct with everything he told me during the sales process. He offered options and alternatives that matched my needs. I would recommend him to anyone without reservation.

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DealerRater May 7, 2024

Mike Moyer is my salesman. This is my 3rd car from him. He always takes care of me and makes the process stress free and enjoyable. Ask for Mike

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DealerRater May 5, 2024

I Have bought my cars there for many of years. Brian always makes it easy and convenient for us. I have referred family members also.

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DealerRater May 2, 2024

Easy and straightforward. Good value. I would buy another Ford here without hesitation. Huge selection a big plus.

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DealerRater Apr 29, 2024

Johnel is awesome always there for us excellent salesman always guide us thru everthing Johnnel is the best

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DealerRater Apr 28, 2024

Johnel made this purchase quick and easy. Very happy to do business with him and Chapman.

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DealerRater Apr 26, 2024

Great experience top to bottom! Wonderful job by John!!! Been a customer here since 1983

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DealerRater Apr 21, 2024

Working with Don Biddle and Don Reed was exceptional! What a pleasure the car buying experience was.

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DealerRater Apr 16, 2024

Johnel was a great salesman! He was quick and courteous to me and my pregnant wife. We came in on a Saturday afternoon and not expecting to buy a car, but left with a beautiful vehicle! Very satisfied 10/10

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DealerRater Apr 12, 2024

Thank you for the help and transaction of business. He is very nice and helpful.

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DealerRater Apr 12, 2024

Johnel was clear, concise, and honest with me and my mother throughout this whole process. His transparency with us about each product was great. He showed us great professionalism and energy. Definitely one of my best experiences at a dealership and I will be recommending him to others!

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DealerRater Apr 7, 2024

Best seller ever explain very good excellent personality and great experience with us always thank you for everything

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DealerRater Apr 1, 2024

Great salesman! Knowledgeable, friendly and i feel he had my best interest. Highly recommend John and Chapman Northeast

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DealerRater Mar 29, 2024

I saw the car advertised on the Internet. At the time of purchase, the car was more than advertised, but the dealer honored the advertised price. Johnel was awesome! He was polite and accommodating. He took the time to explain all the car's features and how to use them.

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DealerRater Mar 29, 2024

I saw the vehicle I was looking for on the Internet. When I arrived at the dealership, the staff were polite and accommodating. Once I settled on the vehicle, the price was more than advertised, but they honored the advertised price. My sales person Johnel was extremely helpful and personable. Johnel took extra time to explain all of the car's features and capabilities.

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DealerRater Mar 27, 2024

Good selection of vehicles. Trouble with financing the vehicle I went for but came home with a much newer and much nicer vehicle.

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DealerRater Mar 23, 2024

If you’re buying a car from Chapman ford you have to go to Johnel. He helped me out to find the car I really wanted and get it to a price that was affordable where the car became an instant buy. Another thing I really liked a lot was he wasn’t like the typical sales guy just looking for a sale, he really made sure I liked the car and everything about it before we even started talking about the sale. His goal is to make sure the customer is happy with everything and fully understanding of what ...

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DealerRater Mar 23, 2024

Chapman had the vehicle I wanted at the price I wanted. The salesperson understood what I wanted and didn’t try to sway or steer me into another vehicle. Chapman worked with me to get the deal done. Fast sale with no xx! Delivered was clean and quick. Professional, quick, and courteous!

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DealerRater Mar 20, 2024

Had a great experience at Chapman Ford, my salesman Johnel Bethea was great. Not pushy and very accommodating to my needs. Was looking for the very hard to find Ford Maverick Hybrid they had about 30 of them when every other dealer I checked with had maybe 1 or 2. I was very satisfied with the deal that I received from the sales manager Don. When I can to pick it up I was in and out in no time. Would highly recommend Chapman Ford

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DealerRater Mar 19, 2024

My experience with Dharren was great! He was very informative and personable. I had so much anxiety with the buying process but they (both him and the financial professional) put me at ease! I am grateful & highly recommend Dharren and the entire Chapman team!

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DealerRater Mar 17, 2024

Our experience with our salesman, Don was exceptional. He was great from start to finish, found us the perfect vehicle and was such a gentleman. The dealership itself we were not thrilled about. We purchased a car and not one manager came over to thank us, wish us luck, nothing. So we were disappointed about that but our overall experience with an amazing salesman made us happy . So thank you, Don for providing us with a great vehicle, your kindness and being the only person who dealt with us on a rainy Saturday. You rock. We love the car! Thank ...

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DealerRater Mar 11, 2024

We had an excellent experience with Chapman Ford! Everyone here is very accommodating and friendly. Great customer service. Highly recommend!

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DealerRater Feb 28, 2024

I was helped the second I walked in the door. Great service and great customer service!!

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DealerRater Feb 25, 2024

I was looking for a specific car. Chapman had it, we agreed on price and made the purchase. They made the process very easy and hassle free.

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DealerRater Feb 23, 2024

Great sales experience. Will be back for that even though there are closer dealers to me. Don and Ed were responsive and straight shooters. Up front with me, no games, told me what deals were or were not available, and honored everything we talked about online when I showed up to finally make the purchase. I know they worked hard to put my order in and do the model year rollovers as well when Ford was unable to meet demand (Maverick). Plus, they genuinely have enthusiasm and knowledge about cars and the market (you know what it's like when ...

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DealerRater Feb 20, 2024

Jonel was courteous and straightforward about all things. He listened and helped us through the whole procedure. He gets an attaboy from me

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DealerRater Feb 15, 2024

Maurice was very helpful in getting me the truck that I wanted. A nice guy also.

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DealerRater Feb 10, 2024

Very easy and efficient experience. Helped with financing on the spot. Would definitely recommend to others

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DealerRater Feb 10, 2024

It was a great experience. I love my new Ford. Raptor. I highly recommend them

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DealerRater Feb 8, 2024

Salesman is very kind and knowledgeable about the cars. So helpful to make your decision about the car easier!

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DealerRater Feb 7, 2024

Awesome Dealership! Awesome Salesperson! Great price ! Couldn’t be happier! Highly recommended! Maurice Taylor Danny Bahatti Blake Rosenberg

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DealerRater Feb 7, 2024

Great overall buying experience! Maurice made the process super easy. Would recommend him for your car buying needs

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DealerRater Feb 6, 2024

Hands down, the best service I have ever received in the last 30 years when it comes to buying a car! A++++! Both Don and Cole worked with us throughout the entire process and made it seamless and effortless! Highly recommend going to Chapman Ford to buy a car! Thanks again Don and Cole!

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DealerRater Feb 5, 2024

Once again Johnel has put me in a new set of wheels that I just LOVE! This is my 4th car with Johnel (which speaks volumes) I tried shopping around, but no one else could offer the car shopping experience that he did! He goes above and beyond!

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DealerRater Feb 5, 2024

Quick, seamless And professional the sales team at Chapman Philadelphia made my purchase easy. We've been looking for a new Bronco Sport for a while and Brian Brookes and Ryan Cleary put us in the exact one we wanted. I've had many long days in the past at dealerships playing games but these guys didn't try to upsell anything more than what we wanted. Will definitely go back in the future.

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DealerRater Feb 3, 2024

Great service, quality cars. Great sales person Don took great care of me and got me good price

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DealerRater Feb 3, 2024

My experience with Chapman Ford Northeast that it is a premiere dealership that sets the standard for how all dealerships should be.

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DealerRater Feb 3, 2024

David Greenburg was very helpful in addressing some of my concerns. He was very professional throughout the buying process.. He kept in touch with me days after I purchased my Maverick to make sure that I took advantage of all the features that the My Ford app brought.

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DealerRater Jan 30, 2024

Reasonably priced, great quality, the team was friendly and worked well with me to insure that I got the truck I wanted.

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DealerRater Jan 17, 2024

My salesman Brian Brooks was very helpful with the purchase of our new vehicle at Chapman Ford.

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DealerRater Jan 16, 2024

I contacted them online and received a call within an hour. Mike Moyer gave me an appointment and was flexible when I wanted to move it. He walked me thru everything and helped me get my Bronco!

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DealerRater Jan 13, 2024

The salesman was very helpful and knowledgeable about the vehicle I was looking for and purchased.

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DealerRater Jan 3, 2024

My wife and I had a great experience at Chapman Ford. David Greenberg was super nice, very knowledgeable, and great to work with. We highly recommend him.

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DealerRater Dec 30, 2023

Easy to work with and fair pricing. Customer service is also very helpful and kind.

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DealerRater Dec 27, 2023

We had a great experience with Johnel and were super satisfied with our new vehicle and how the whole process went.

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DealerRater Dec 20, 2023

My sales rep always looks out for my best interest and goes above and beyond the call of great service!!!! Between my family and my 2 sons,we have purchased/leased 6 vehicles within the last 2 years!

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DealerRater Dec 18, 2023

Great experience from the start. Brian was great. My concerns were addressed not only the day I bought my new Explorer, but when I went back about a week later with items I had questions on. Love my new wheels and they made it super easy.

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DealerRater Nov 25, 2023

Maurice was knowledgeable, courteous and great to work with. He got my husband and I in and out quickly as well.

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DealerRater Nov 23, 2023

Brian Brooks made my recent purchase of a Ford truck one of the fastest and easiest I had in my forty years of purchasing he even personally delivered the vehicle to my home

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DealerRater Nov 13, 2023

My sales guy is Brian Brooks he is the nicest guy and efficient salesman that i have dealt with there I've been coming there for 12 years. I also really would like to give the service shop a great heads up they always handle us quick and thorough.

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DealerRater Oct 31, 2023

This is the one and only place I will ever go to get any car. Everyone is always pleasant and highly professional. And they will never try to up sale you and will work within their abilities to make sure you leave with what you want. Thanks again.

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DealerRater Oct 27, 2023

Everyone there was super polite and helpful, very professional and made the process quick and easy.

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DealerRater Oct 18, 2023

Made our shopping experience super easy. Maurice made us feel very comfortable and answered any questions we had. Super easy to talk to and took the time to give us detailed information. 100% recommend. Will definitely be back.

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DealerRater Oct 7, 2023

Had a great experience here with Dharren made it quick and easy. look forward to the next vehicle I purchase.

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DealerRater Oct 5, 2023

Jim Stevenson & Kirstie are great to work with, fast and efficient. I would recommend working with them when choosing Chapman Ford.

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DealerRater Oct 3, 2023

Purchased a vehicle from Brian who was a pleasure to work with. He was informative without being pushy. Hank in financing cut to the chase, got us a great rate for a loan and didn’t oversell any additional warranties. He got us in and out faster than any car purchase our family has made. Upon arrival there was a bit of a mishap with the car we were there for. Don, the manager was incredibly professional and resolved the matter almost instantly. Overall, every person we encountered was truly a decent, respectable person and a car/salesman second. I ...

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DealerRater Sep 26, 2023

No shenanigans, unexpected upcharges, or sales pitches. Let me fill out paperwork on my new truck tailgate so my kid didn't have to get out of his car seat. Excellent customer service. Will return to them to buy future vehicles.

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DealerRater Sep 19, 2023

Red carpet service every single time. Quick in and quick out. No haggling and the utmost respect for my time. Brian Brooks is an excellent salesperson. His customer service is top-notch, and he really makes you feel important. He's just an all-around nice guy! See you in a few years!

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DealerRater Sep 17, 2023

Incredibly easy purchase. Customer service is amazing. I live in a different state and the purchasing transaction was seamless. Will definitely buy again from Chapman Ford. Thank you Colleen! 🙂

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DealerRater Sep 13, 2023

Raleigh is very nice very understanding and fair I Recommend you speak and deal with him

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DealerRater Sep 6, 2023

Great dealer, great sales person! Smooth transaction, repeat customer and will definitely buy from Chapman & Brian in the future.

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DealerRater Aug 25, 2023

The dealer was great. Ed and Brian always a pleasure. No tricks upfront team . GREAT EXPERIENCE

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DealerRater Aug 25, 2023

Muchas gracias por ayudarme a obtener mi nuevo Bronco me encanta la marca soy un fan de Ford de toda la vida

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DealerRater Jul 26, 2023

I have been going to Chapman Ford for years I couldn't see myself going anywhere else.

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DealerRater Jul 14, 2023

Don Biddle was great in hour help with our daughters car. You are highly recommended.

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DealerRater Jul 9, 2023

Maurice was a great salesmen I would definitely recommend working with him if you need helping finding a vehicle at chapman

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DealerRater Jul 9, 2023

Brian was was great. Kept me informed when new incentives were available. He was the best

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DealerRater Jul 3, 2023

I am very happy with my new car and the process of buying it. Thanks to Kirstie for all her help.

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DealerRater Jun 20, 2023

My salesman and his team members was very knowledgeable, prompt and helpful. This was not a long process and I was surprised. I will recommend Chapman Ford to anyone in need of a New or pre-owned vehicle. Thank You very much !!!

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DealerRater Jun 19, 2023

Great place ,and I recommend it for the great service ! And I really recommend Brian Brook!

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DealerRater Jun 14, 2023

First of all, you will not find a more honest salesman then Ed and his team at Chapman. They aren't pushy and don't play any games. Ed hooked me up with Don and Blake as they completed the transaction. Ed Don and Blake made me feel like a valued customer. I'm a very happy with my purchase and I'll be back for my next.

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DealerRater Jun 12, 2023

Very thankful for the vehicle we got eventually. It was a swift & professional one; from spotting it on Car Gurus to closing out the deal took less than 48 hours. All the staff that attended to us were fantastic. One challenge if not strange snag though was that the price we were given was over $1,000 higher than what Car Gurus displayed. You don't expect to be ambushed by such hidden charges. Do you? Nevertheless, the attitude of the staff made everything else worth the trouble.

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DealerRater Jun 5, 2023

I cannot express my gratitude enough for the treatment I received. Don Biddle, Don Reed and Tom Brown, thank you all for being so helpful and empathetic towards my particular situation. You made what would have been a very stressful time for me very easy. I now have a beautiful Ford EcoSport, Thank you!!

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DealerRater Jun 2, 2023

My husband and I purchased an used Ford Ecosport car from Chapman Ford. I was happy with the service both from Mike Moyer (sales) and Hank in the Finance department. He was very knowledgeable and showed us a few car options based on our budget and needs. Hank in Finance was very helpful in the process of finalizing the sale. Mike also took the time to go over the features with us in the car and offered suggestions.

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DealerRater May 13, 2023

I was very happy with the service and my salesman Brian Brooks. He was very knowledgeable and showed me several vehicles over the course of time that we spent together. Also like to say that Raleigh also was very helpful! Thank you and I will recommend this dealership to everyone that I know looking to buy a car!

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DealerRater May 9, 2023

Purchased my Maverick in May 2023, Don Biddle was my salesperson. I would highly recommend requesting Don. He was not only professional but kind, and went out of his way to make me feel taken care of. Thank you Don!

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DealerRater May 9, 2023

Cross the bridge to come to Chapman, always have been treated well by the staff! My salesman Mike Moyer was very helpful in leasing and purchasing of my vehicle. I’ll always come back to Chapman and Mike Moyer for my Ford.

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DealerRater Apr 26, 2023

Very pleasant experience. Bernardo was very helpful during the process. I am very satisfied with my new Ford Ranger.

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DealerRater Apr 14, 2023

Car we wanted at price in a very limited market. Knowledge of car and accessories.

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DealerRater Apr 12, 2023

Our dealer representative David Greenberg took time to go over all the features in our new vehicle. He listened to our concerns and provided excellent service. He offer us all the additional stuff usually offered with new car purchases but was not pushy and allowed us time to discuss and make our decisions. Highly recommend!

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DealerRater Apr 8, 2023

Sales staff was very knowledgeable and made my purchase well worth the drive. Tom York County PA

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DealerRater Mar 20, 2023

Chapman was such a great help! They had a lot of variety of what I was looking for. Don was the salesman that helped me and he set me up with the perfect car for a great deal! He was very down to earth and came off very honest!

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DealerRater Mar 13, 2023

Maurice the salesman that helped me ran around all day trying to make a deal happen. Thanks to his resilience it did .

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DealerRater Feb 19, 2023

Best pricing, excellent communication throughout my ordering process. Quick smooth buying process. Most excellent place to buy a car.

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DealerRater Feb 18, 2023

Here to other deal! Thank you Mike Moyer for always taking care of our family.

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DealerRater Feb 4, 2023

Had been looking to buy a new Ford Maverick pickup truck, and the folks at Chapman let me know they had one available. David Greenberg took great care of me and made the process as smooth as possible. He even set up an appointment for the first scheduled service later this year.

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DealerRater Jan 25, 2023

No dealer could beat their pricing on my Ford Maverick. Communication throughout my year-long ordering process could have been better. Coordinating out of town vehicle delivery was subpar. Finally, once at the dealership. (Would have been great to get a courtesy pick-up from the airport after flying in to Philly from NC).the outstanding customer service from Don Biddle was immeasurable.

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DealerRater Jan 19, 2023

Excellent work, trustworthy and explained everything I needed completed in terms I could understand. Definitely recommend!!!!!! Will be returning for an inspection and oil change soon. Had terrible experiences with other shops and the little bit of extra cost is well worth the assurance that the work will be completed accurately. All the employees I dealt with were exceptional.

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